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Privacy Policy

Shoes by Mail ("we", "us" or "our") values your privacy and the information we collect. 


If you purchase from our website, upon order we will ask you to provide your title, initial, surname, full address details (and delivery address if different from the billing address), contact number & email address. You will also be asked for your payment details which can include your credit/debit card information or a link to PayPal. Our reasons for asking for this information are as follows:

  • It helps us process your order securely and accurately.
  • It will create an account on our website making it easier for you, as a customer, to purchase off us again in the future.
  • It helps protect against fraud.

By giving this information to us when making a purchase, you are giving us consent to process your order using these details. By giving consent, this does not remove your right of erasure, portability or the option to remove consent.

If you would prefer to place an order without disclosing any personal data through the website, please call our telephone number on 08007830439 or 01492 868200.


Your rights

You as a customer have the right to opt out of any marketing material we may send, whether that be via email, post or phone. There will always be the option for you to opt out of these where applicable, or alternatively you can contact us on the phone numbers listed above, or through

If you are unsure with where you stand regarding the information we take from you, or you would rather we adjust any of the information we have, you are also welcome to contact us.

Our website also contains various links to other sites (social media, ecommerce and ratings). Please be advised that when following these links, those companies will have their own privacy policy which may differ from ours and we can take no responsibility or liability for these.

If you believe we are not compliant with the GDPR in regards to using your information, you do have the right to make a complaint to the ICO (Information Commissioner's Office).


To see how we use Cookies and to discover more about this phrase, please see our Cookie Policy.