Delivery
Orders placed before 2p.m. will be processed and despatched the same day by Royal Mail 1st Class Signed For.
All other orders will be processed and despatched within 48 hours on weekdays and on the next working day if placed at the weekend.
 If you do not receive the goods within 10 working days please contact us.
 
Postage and Packing is £2.99 to all UK mainland addresses (discounts for multiple pairs-see below).  If you live locally or are visiting Llandudno you may wish to pick up your order in store.
1 pair - £2.99   
2 pairs - £5.00   
3 or more pairs - £6.00  (these prices apply to U.K mainland only)

FREE RETURNS ON ALL SHOES! (Applies to U.K. mainland)

For shipping outside of the UK mainland the following postage and packaging charges will apply

ROI £7.99 (all parcels sent by air mail)
EU    £9.99 (all parcels sent by air mail)
USA & Rest of World £14.99 (all parcels sent by air mail)
You may be liable to pay import duties from customs. (Applies to countries outside of Europe) which vary from country to country.
 
 
 
Exchanges/Refunds
If an item is returned for exchange or refund please follow these guidelines.  
1) Goods must be returned within 14 days of receipt of an item. 
2) We should receive notification of any damaged or faulty goods within 7 days of receipt. 
3) Goods must have an accompanying receipt and We should be notified as to why goods are being returned.

4) A pre-paid returns label should be in with your order.If you do not receive one and you need to return your item please call our sales team on 08007830439 to request one.
5) Costs involved in returning an item are not refundable except in circumstances where the product is faulty.  You must contact us before returning the product in these circumstances, by email or on Telephone No 08007830439 or 01492 868200. 
6) We insist you obtain a certificate for proof of postage (issued free of charge) from the Post Office when returning items to us.
7) We will process your exchange the same day wherever possible.
 
Also, (if you live locally) we can accept all exchanges/refunds at our Store in Llandudno (Baker & Clark, 13 & 15 Lloyd Street). 
 
None of the above affects your statutory rights as a consumer



14 DAYS RETURNS POLICY
We want you to be completely satisfied with your new purchase from us. If for any reason you’re not happy with your items, simply return them, unworn with receipt using the pre-paid label provided within 14 days for a refund or exchange.

Changed your mind?
If the shoes don’t match your outfit, wrong fit or you’ve just changed your mind once you’ve received them you have 14 days from the day you receive them to send them back. You will be refunded the full amount of your order less postage.

Faulty Shoes?
If you believe your shoes to be faulty, please send them back to us for inspection using the returns label provided. If you do not have a returns label, please call our Telephone 08007830439 or 01492 868200 and a pre-paid label will be sent to you. This is not limited to 14 days; please contact customer services for more information
If the shoes are faulty, we will refund you for the order in full provided you have proof of purchase, without this we can only offer exchanges for the same product.

Wrong shoes?
If we’ve made a mistake and the shoes aren’t as ordered, simply pack them up and send them back, through the post office using the pre paid label. Once we receive the shoes back, we will refund the entire amount paid or send out the correct item should you still require them?

Postage refunds
If you do not have your pre-paid label and your shoes are faulty, please call us on 08007830439 or 01492 868200

to request one. Please note we are unable to refund any postage costs incurred due to non-use of the pre paid label unless agreed by Customer Services.

Proof of Postage
Please make sure you get a receipt/proof of postage certificate (Issued free of charge from Post Office) when you post your shoes back to us. If the shoes go missing and you do not have a receipt, regrettably we will be unable to process a refund.

When do I get my refund?
Once we receive the returned item, you will receive an email indicating the amount to be refunded. The refund will be sent back to your card at this point. Depending on banks, this can take 3-5 working days.

Payment  
We accept most major debit / credit cards including Visa, MasterCard, Visa Delta and Switch/Maestro, Solo or Electron Cards.
 
Unfortunately we are unable to accept American Express.
 
If you prefer to make payment and/or place your order over the phone please call our Telephone number on 08007830439 or 01492 868200 One of our sales team will be happy to assist you. All prices on the website are quoted in GBP and include 17.5% VAT. If you are shopping from anywhere outside of the UK, place your order and your credit/debit card will convert to your own currency on your statement.
 
Credit/Debit Card Security
Your credit card details are encrypted by Nitrosell (Our web store provider) and held securely on their server.  Encryption takes place both before processing and when stored on the database. Credit card details are never held in a clear text format.
We use REALEX Payments to manage our transactions and NATWEST Streamline to authorise them.  Please be assured that when you insert your credit/card details on the confirmation page your transaction is 100% secure.

Terms and Conditions
 
Disclaimer

Shoes by mail reserves the right to alter without prior notice any content found within the website. Shoes by mail and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it being accessed or used. Shoes by mail assumes no responsibility, and shall not be liable for any damage or viruses that may infect your computer equipment. We take great care with the descriptions of our products, as they appear online.  Every reasonable care has been taken to ensure that descriptions are accurate. Shoes by mail cannot be held responsible for discrepancies, either real or perceived. Wherever possible prices in our stores match pricing on our website.  Occasionally we will promote items only on our website and vice versa.
 
Security
This website is operated by Baker & Clark LTD trading as Shoes by mail.  All content you see here is owned by or licensed by us.  It is not for commercial use and unless we specifically agree you cannot copy, distribute, publish or alter the web site content. You may only download content from this website that is required for the sole purpose of assisting you in placing an order.  Such downloaded material may not be used for any other content. We guarantee to comply with procedures and requirements laid down in the UK Data Protection Act 1984.  For security reasons we strongly recommend you do not send credit card numbers by standard email but use the secure facility on the website. At Shoes by mail we take security of your details seriously and have taken every precaution to make sure your transaction is secure.  All you’re personal and account details are held securely and when you place your order you will be taken into a secure server.  If you are still unsure about submitting your details over the Internet, why not call us on our Telephone number 08007830439 or 01492 868200. 
 
Privacy Policy
Shoes by mail values your privacy and the information we collect.  If you would prefer to place an order not disclosing any personal data please call our Telephone number on 08007830439 or 01492 868200. If you purchase from our website, upon order we will ask you to provide your title, initial, surname, full address details (and delivery address if different from the billing address), contact number, email address and billing address.  We will securely store this information and only you will have access to it using your username and password.  You should keep your user name and password safe at all times.  Once you have registered, if you choose to order again then your personal details can be easily retrieved, ordering will be quick and easy.  This will save you time not having to re-enter your personal details.

How we use your details
We will only use your details to keep you informed about our latest ranges and special offers if you tick the required field on the registration page.  We will not contact you by telephone unless it is regarding an order.  We will NEVER make your details available to any other companies or third parties.
In addition we will use your details to manage your purchase such as sending confirmation emails and delivering your goods.  You can check the information we hold about you at any time by emailing us or logging on to your account.  We will correct any errors promptly.  All personal information is held securely on our database.